Terms of service

• Every bed is built to order. The price shown on the site as you configure a bed, and any quote we send you, is in Canadian dollars and does not include 13% Ontario HST unless it says so.
• Sending an inquiry through the site is a request for a quote, not an order, and nothing is charged. Your order is confirmed when we have agreed the details with you in writing and you have paid the invoice we send.
• Sale prices apply to orders confirmed while the sale is running. We may correct an obvious pricing error before an order is confirmed.
• For custom work and for colours outside our standard range, the price is the one in your written quote.

• We send a secure invoice by email and text, payable by credit or debit card through Stripe. No payment is taken on the website itself.
• You can pay in full, or pay 50% to start the build and the remaining 50% on delivery.
• The build starts when the first payment is received.

Build and delivery normally take about three weeks from a confirmed, paid order. That is our honest estimate, not a guaranteed date: materials, custom colours and scheduling can lengthen it, and we will tell you promptly if they do.

• White-glove delivery and setup is free within the Greater Toronto Area. Outside it, the delivery charge is quoted before you order.
• We agree a delivery day with you. Please make sure an adult is home, and that the bed can reach the bedroom: tell us beforehand about tight stairs, small elevators or anything unusual.
• The bed becomes yours, and your responsibility, once it is delivered and set up.

Because your bed is made for you, please tell us as early as you can if you need to change or cancel an order. Before the build starts, changes are simple. Once it is under way, a change may not be possible, and we will work out a fair resolution with you case by case.

• Returns are accepted within 7 days of delivery, subject to a 20% restocking fee. Contact us to arrange one.
• Refunds are paid to the card used for the purchase.
• If your bed arrives damaged or is not what you ordered, tell us within 7 days, with a photo if you can, and we will repair it, replace it or refund you.

• Our beds are made by hand. Small variations in stitching, tufting and grain are part of that and are not defects.
• Colours on a screen are never exact. If the shade matters to you, ask for a swatch before ordering.
• Dimensions on the site are accurate to within about a centimetre. Mattresses and bedding are not included.

We stand behind our work. If there is a problem with the workmanship or materials of your bed, email hello@maplezen.ca or call or text (289) 536-0271 and we will make it right.

Nothing in these terms takes away rights you have under Ontario's Consumer Protection Act or other laws that cannot be waived. Beyond those rights, and to the extent the law allows, our responsibility for any order is limited to the amount you paid for it, and we are not responsible for indirect losses.

• The photos, text and designs on maplezen.ca belong to Maple Zen. Please do not reuse them commercially without asking.
• We work to keep the site accurate and available, but it may contain mistakes or be unavailable at times.
• When you give us your phone number or email, you agree that we may call, text or email you about your inquiry or order. Texts to our line may be answered by an automated assistant, and calls may be recorded. Reply STOP to stop texts at any time. Our privacy policy explains how we handle your information.

These terms are governed by the laws of Ontario and of Canada that apply there. We may update them from time to time; the version in force when your order is confirmed is the one that applies to it.

Questions about these terms: email hello@maplezen.ca or call or text (289) 536-0271.